Frequently Asked Questions
1. About Our Products
Q: Are your jewelry pieces handmade?
A: Yes. Each piece from Huiquan Sculpture is carefully handcrafted by experienced artisans, ensuring unique beauty and lasting quality.
Q: What materials do you use?
A: We specialize exclusively in handcrafted jewelry made from high-quality solid brass. This singular focus allows us to ensure that every creation meets our highest standards of durability and timeless elegance.”
Q: Will the jewelry tarnish or fade?
A: Our pieces are made with premium plating and protective finishes to resist tarnishing under normal wear. To prolong shine, avoid contact with water, perfume, or harsh chemicals.
2. Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, add your favorite pieces to the cart, and complete checkout with your preferred payment method.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options displayed at checkout.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed or shipped yet, please contact us immediately at hi@huiquansculpture.com, and we’ll do our best to help.
3. Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping from our main warehouse.
Q: How long does shipping take?
A:
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United States: 7–14 business days
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Europe: 10–18 business days
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Other regions: 10–25 business days
Please note that delivery times may vary depending on customs or local postal services.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and link to check your delivery status anytime.
4. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery, as long as items are unused and in original packaging. Custom or engraved pieces cannot be returned unless defective.
Q: How do I request a return?
A: Contact us at hi@huiquansculpture.com with your order number, reason for return, and photos (if defective). Our team will provide return instructions.
Q: Do I have to pay for return shipping?
A: If your item is defective or incorrect, we’ll cover the return shipping. For non-defective returns (e.g., change of mind), customers are responsible for return costs.
5. Warranty & Care
Q: Do your products come with a warranty?
A: Yes, all purchases are covered by a 1-year limited warranty for manufacturing defects.
Q: How should I care for my jewelry?
A:
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Store jewelry in a dry, cool place away from sunlight.
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Avoid wearing it while swimming, showering, or exercising.
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Wipe gently with a soft cloth after each use to maintain shine.
6. Account & Support
Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders and access exclusive offers.
Q: How can I contact customer support?
A: You can reach our team anytime at hi@huiquansculpture.com. We typically respond within 24–48 hours on business days.
7. Promotions & Gifts
Q: Do you offer gift packaging?
A: Yes! All our jewelry is beautifully packaged, ready for gifting. You can also include a personalized message at checkout.
Q: Do you offer discounts or promo codes?
A: Yes, we occasionally run seasonal promotions and exclusive offers for newsletter subscribers. Join our email list to stay updated!